I think everybody that deals with the company is very impressed with their products and customer service. Your post is another that verifies it!As mentioned earlier I tried my Wyoming chip update online and paid online to start the process last Thursday, the upload didn't take on mine. I sent the chip in per the instructions from X Maps the next day (this past Friday). Just got an email today from X Maps; they received the chip today, updated it today and sent it back out to me today. They even provided a tracking number for tracking the chip as it comes back to me.