I just received my Leupold scope back via UPS. I have owned several of their scopes and never had a problem with one. Unfortunately my VariXIII took a hard hit on a 15' drop off my deer stand last season. Leupold acknowledged the receipt of the scope via e-mail, and ended up replacing a couple parts, testing it all, then sent it back with no charge, not even postage. It's good to receive real customer service from an American company. My only complaint is that I didn't have the original box, and sent it in a Shepard scope box; it was returned in their own packaging.