Montana you don't need the packaging to replace the socks. I've ran darn tough for over 10 years and replaced several pair. Just take them to any dealer (Scheels, etc) and they will replace them no questions asked. I contacted Darn Tough CS years ago and they said if there are any issues tell the store to contact them after they replace your socks. Will be a customer for life
sounds like darn is one stand up company. I love hearing of companies that do right by their customers.
on the same token, customers should return the good faith by not taking undo or unwaranted advantage of companies good faith.
not saying anyone here is . it is just that I have seen some do so.
it is great when companies do the no question asked lifetime warranties and I commend those that do but consumers should also realize that a "lifetime " warranty does not mean the consumers lifetime . it is the products reasonable lifetime .
if one wears a hole in a pair of socks after several years it is not really reasonable to expect them replaced ( even if said company is willing to do it) but some do.
my point is just that , when a company is willing to do right by it's customers , it's customers should also do right by the company.
so.... what were the issues you had that they had to be replaced ?
