Results 1 to 8 of 8
  1. #1
    Junior Member
    Join Date
    Nov 2011
    Posts
    9
    Thanks
    0
    Thanked 3 Times in 3 Posts
    Congratulations
    0
    Congratulated 1 Time in 1 Post

    Zeiss customer service?

    How is Zeiss customer service. I like a pair Zeiss conquest binos , I have never owned Zeiss so just wondering if they are as good as Swarovski at repairs or other issues.
    Thank you

  2. #2
    Senior Member
    Join Date
    Mar 2014
    Location
    Ohio
    Posts
    2,324
    Thanks
    1,188
    Thanked 865 Times in 673 Posts
    Congratulations
    581
    Congratulated 164 Times in 56 Posts
    I've never heard a bad report, thus I'd say your good to go. Bad press spreads fast. And for the money, the warranty better be good.

  3. #3
    Eastmans' Staff / Moderator
    Join Date
    Feb 2014
    Posts
    4,423
    Thanks
    357
    Thanked 2,497 Times in 1,145 Posts
    Congratulations
    40
    Congratulated 163 Times in 76 Posts
    As good as it gets.
    www.eastmans.com
    blog.eastmans.com
    www.wingmen.us

  4. #4
    Senior Member
    Join Date
    Jun 2014
    Location
    nw oregon
    Posts
    287
    Thanks
    104
    Thanked 67 Times in 62 Posts
    Congratulations
    197
    Congratulated 85 Times in 12 Posts
    I had dropped my victory 12x56 a few years ago and they broke( not first time that happened) well dropped anyways. But zeiss did fix them and get them back to me free of charge. Wasn't overly impressed with the communication throughout the process, but nonetheless it all went well and they took care of me and there product.

  5. #5
    Member
    Join Date
    Mar 2018
    Posts
    64
    Thanks
    13
    Thanked 26 Times in 17 Posts
    Congratulations
    8
    Congratulated 0 Times in 0 Posts
    So is this like some of the others, no questions asked, no receipts, no BS warranty?

    I'm always curious. I have had good luck with the Steiner repair center in Colorado and have a pair in to Leupold right now.

  6. #6
    Senior Member
    Join Date
    Dec 2014
    Location
    Missoula, MT
    Posts
    1,104
    Thanks
    17
    Thanked 264 Times in 215 Posts
    Congratulations
    0
    Congratulated 162 Times in 20 Posts
    I broke an eyecup off my Conquests and just sent them in. 3 days later there being 2 day shipped back to me fixed! Did not surprise them to fix the binos that fast even though it was a minor repair


    Sent from my iPhone using Tapatalk

  7. #7
    Senior Member
    Join Date
    Feb 2011
    Location
    The mountains of Idaho, Montana, and Wyoming
    Posts
    847
    Thanks
    23
    Thanked 530 Times in 267 Posts
    Congratulations
    1
    Congratulated 135 Times in 19 Posts
    I sent my Zeiss RF in a couple years ago to get glass fixed that was scratched. They fixed it free of charge, BUT... it took nearly 4 months to get them back as they had to be sent to Germany. I also wasn't impressed by the lack of communication through the whole process. I had no idea where they were or when I was getting them back and kept having to contact them. They did fix them like new, but it was a long process and good thing it was winter and I wasn't needing them quickly

    Sent from my SM-G930V using Tapatalk

  8. #8
    Member
    Join Date
    Jul 2016
    Posts
    37
    Thanks
    0
    Thanked 6 Times in 6 Posts
    Congratulations
    0
    Congratulated 0 Times in 0 Posts

    I had a small issue with my conquest. Sent them in for repair and clean. They sent me a brand new pair. Super easy and friendly.

 

 

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •